Student Support

Have questions about University of California (UC) cross-campus enrollment? Student Support is here to help! Browse our student FAQs, initiate a chat session, call us or email us.

Chat

Chat services are available

Monday – Thursday:
8am to 5pm Pacific Time.

Friday:
8am to 3pm Pacific Time.

Student Support services are unavailable outside of these hours or on University Holidays.

Phone

Phone services are available

Monday – Thursday:
8am to 4pm Pacific Time.

Friday:
8am to 3pm Pacific Time.

(844) 826-6546

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Keep Learning (COVID-19)

Information has been provided by each of the UC campuses and UC systemwide online teaching unit (ILTI) to assist students with relevant resources for learning continuity during this critical time.

Please click here to access the page.

Should you need further assistance, please contact Student Support, or reach out to your advisors.

Newly Enrolled Students

Have you enrolled in a cross-campus online course? Look over our checklist to help you prepare for class.

During the week before the start of your course, your instructor will email you with your course web address and instructions for logging in. If you do not receive this email or have questions about the log-in process, contact Student Support.

To change the status of your enrollment, review the process for dropping a course or check out our Enrollment FAQs.

Top Five Enrollment FAQ’s

How will I know that I'm actually enrolled in a cross-campus online course?

After registering, you will receive an email indicating that you have provisionally registered for the course. Your home campus will then determine your eligibility, and you will receive another email confirming whether you are eligible to take the course. If your home campus denies your enrollment, you will be dropped from the course.

Is there a limit to how many cross-campus courses I can take per term?

Most campuses allow only one cross-campus course per term. However, you may be able to add an additional course if your campus deems you are eligible. If you enroll in more than one Cross-Campus course and your campus doesn't allow more than one, you will be required to drop the additional course(s). If you are uncertain about your home campus rules, check with your Registrar's office.

What are the deadlines for adding and dropping courses?

Students are required to follow the add/drop deadlines of the host campus (the UC campus offering the course). For add/drop and other important deadlines, please contact the host campus Registrar’s Office.

Who do I contact if I’m having technical issues with an online course?

Contact Student Support with any technical issues.

How will I access my cross-campus course?

If your enrollment is approved, you will receive additional instructions via email on how to access your course. If the course is hosted on the host campus learning system, the campus will notify you with your campus credentials and how to activate them prior to the start of instruction. If you do not receive this information on how to log in to your course within 48 hours or before instruction starts, please contact your instructor.